/ FAQ
At Official Maids, we understand that every home and business has unique cleaning needs. Therefore, our pricing is tailored to fit your specific requirements. Factors such as the size of the space, the frequency of cleaning, and any additional services requested will influence the cost. To provide you with an accurate quote, we offer free estimates based on a consultation where we assess your needs and discuss pricing options that work best for you.
Absolutely. The safety and security of our clients are paramount to us. All our cleaners undergo thorough background checks and screening processes before joining our team. Additionally, Official Maids is fully licensed, bonded, and insured for your peace of mind. You can trust that our professional cleaners are reliable, trustworthy, and committed to delivering exceptional service with every visit.
We prioritize the health and safety of our clients, as well as the environment. That’s why we use high-quality, eco-friendly cleaning products that are safe for your family, pets, and the planet. Our cleaning solutions are non-toxic, biodegradable, and free from harsh chemicals, ensuring a clean and healthy living or working environment without compromising on effectiveness.
No need to worry about stocking up on cleaning supplies. Official Maids comes fully equipped with all the necessary tools and supplies to tackle your cleaning needs. From vacuum cleaners and mops to microfiber cloths and eco-friendly cleaning solutions, we bring everything needed to leave your space spotless. If you have any specific preferences or special instructions regarding cleaning products or equipment, feel free to let us know during your consultation, and we’ll be happy to accommodate your requests.
To schedule a cleaning service with Official Maids, you can either give us a call at (347) 201-5130 or fill out our online booking form on our website. Simply provide your contact information, address, preferred date and time for the cleaning, and any specific cleaning requirements you may have.
Official Maids provides cleaning services in New York City. If you’re unsure whether we cover your location, feel free to reach out to us, and we’ll be happy to assist you.
It’s entirely up to you! Many of our clients prefer to be present during the initial cleaning to show our cleaners around and discuss any specific instructions. However, if you’re unable to be present, you can provide us with access instructions, and our professional cleaners will take care of the rest.
We understand that life can be unpredictable, and plans may need to change. If you need to reschedule or cancel your cleaning appointment, please notify us at least 12 hours in advance. We’ll do our best to accommodate your request without any additional charges.
Yes, at Official Maids, we prioritize the safety of your family, including your pets. We use environmentally friendly cleaning products that are non-toxic and safe for both pets and children. If you have any specific concerns or allergies, please let us know, and we can accommodate accordingly.
Your satisfaction is our top priority! If for any reason you’re not completely satisfied with the cleaning service provided by Official Maids, please contact us within 24 hours of the cleaning, and we’ll gladly address any concerns or re-clean the areas in question at no additional cost to you.